Have you ever wondered who benefits from your United Way support? United Way's Season of Caring will provide volunteers with an opportunity to connect with people who have utilized IMPACT 2-1-1, Southeastern Wisconsin's 24-hour central access point for information and referral to family, health and social service resources.
This is a great activity that will enrich you and the people touched by IMPACT 2-1-1.
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You will use state-of-the-art equipment in one of the busiest 2-1-1 operations centers in the United States.
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You will talk with people who have used the service and ask a series of scripted questions to gauge satisfaction and track appropriateness of referrals provided.
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You will understand the complexity of our client's needs and the benefit IMPACT 2-1-1 provides in their efforts to regain stability in their lives.
For each session, a team of four to six individuals is needed to place follow-up calls to those individuals who have contacted IMPACT 2-1-1 and have been connected to food, shelter, affordable healthcare, substance abuse assistance and other resources. Volunteers will ask basic questions and document responses.
The three-hour commitment includes a 60-minute orientation/training session, a 90-minute phone session, and a 30-minute wrap-up with Q&A. Each call's duration, including documentation, is approximately ten minutes.
