Who We Are
Every day, hundreds of people across Wisconsin turn to 211 for information and support for a variety of complex issues.
Our 65 information & referral specialists across the state are each trained thoroughly before answering calls—we'll listen to your needs and help you connect with the services available to you. Information & referral specialists throughout our eight regional centers participate in 25-40 hours of comprehensive training to ensure callers receive professional, friendly, and knowledgeable service each time the call 211.
Our staff are trained following AIRS guidelines, and many are Certified Information & Referral Specialists.
What We Do
211 Wisconsin Provides:
- Referrals to specific agencies and organizations based on caller eligibility for you or your family.
- Advocacy for callers struggling with language, comprehension, anxiety, and other barriers.
- Crisis intervention for families in need of food, shelter, and natural disaster relief.
- Follow-up with callers to ensure they are getting the help they need.
- An up-to-date online database of community resources.
Details
| (608) 246-8272 | |
| uww@unitedwaywi.org | |
| http://www.211wisconsin.org |
